Refund policy
Last updated: October 02, 2025
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@magiccarpetusa.com. Returns must be sent to the following address: 11625 Maple Ridge Rd, Medina, NY 14103.
If your return is accepted, we’ll send you a prepaid shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at info@magiccarpetusa.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods such as food, flowers, or plants
- Custom products such as special orders or personalized items
- Personal care goods such as beauty products
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. Please reach out if you are unsure about a specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, place a new order for the replacement item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if your refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@magiccarpetusa.com.